Shipping and Delivery Policy
All about shipping
What is IZF’s Shipping Policy?
We strive to deliver products purchased from IZF in excellent condition and in the fastest time possible. We appreciate customers who trust us and place Prepaid orders , hence, we dont charge anything for shipping on Prepaid orders.
For COD , we charge Rs.100 for shipping.
We also offer Express delivery option at extra charges.
INR 150 for COD ; INR 80 for Prepaid - only for Express Delivery.
IZF sells what it has in stock. Therefore, orders are processed within 24hrs of order receipt. Delivery timelines In Bangalore city is 1-2 days max. Metro cities is 3-4 days. Others 5-7 days. the 7 sister states & J&K is 8-10days.
Express delivery to Bangalore within 24hrs. to Chennai within 36hrs.
All other cities and states Express delivery reduces timeline by 2days.
If the order is cancelled (before it is shipped from our warehouse), lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.
How do I check the status of my order?
You will receive the order confirmation email and sms once you place the order containing the tracking number, using which you will be able to track the order status. Please make sure you leave the correct contact details and email for us to reach out to you. If you fail to receive the order confirmation notification, please write to us on email@example.com
How can I check if IZF delivers to my PIN Code?
You can find out if IZF delivers to your PIN Code using the courier serviceability tool available on the payment page. Please tap on “Check Delivery options” and enter your area PIN code in the respective field to get the required information about standard order delivery time and availability of Cash on Delivery for the products selected. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has been updated. In case of doubt, write-in to us at firstname.lastname@example.org
Why is the COD option not offered in my location?
Availability of COD depends on the ability of our courier partner, who is servicing to your location - to accept cash as the payment mode, at the time of delivery. Our courier partners have certain limitations on the payable cash amounts during the delivery; that depends on the destination and if your order value has exceeded its due limit.
How are orders placed on IZF delivered to me?
All orders placed on IZF are dispatched through our courier partners Delhivery & Express delivery within Bangalore & Chennai via Blow Horn.
Does IZF deliver products outside India?
No. At this point, IZF only delivers products within India.
How can I get my order delivered faster?
Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such services and your area pin-code is serviceable, you will receive the necessary communication from our end.
I have received a partial item/partial order or an Untenanted/Void packet?
Kindly reach out to us for pilferage within 24 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:
1. Please do not use the item for which claim is being raised.
2. You may be required to share information’s like, short description of the case (A few questions will be asked to help us understand the scenario) and the snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users)
3. The refund for prepaid/Cash on delivery orders will be done after the investigation
You may not be liable for a refund, if he/she falls in any of the scenarios stated below:
- 1. Failure to provide adequate information about the case.
- 2. Failure to provide snapshots of the packet and box(if any)
- 3. If a pilferage delivery was received, pilferage claims must be made the same day.
- 4. You must not dispose the packaging for at least 3-4 days post-delivery. We might need to pick-up your packaging for investigation at our end.
- 5. You have used the item for which claim has been raised.
- 6. In case of a component missing from a multi-component item, then only the exchange return option would be provided basis serviceability and product type.